Patient Service Assistant (PSA)

Some correction for my previous post on the job i was interviewed for. It is techinically speaking a 7am to 7pm job. But practically speaking, it's a 8hr job. You either start at 7am and end at 3pm or start at 10am and end at 7pm. This job requires you to work in teams due to the working time. Why? Coz the case that you might be handling might come in before you get to work or after u get off from work and your buddy will have to handle your case for you in the mean time.

What cases does the job require one to handle? It's simple but yet not that simple. You have to access the patient's financial records. Which means, one has to keep track and calculate how much the patient spends in the hospital and if they exceed the deposit, they'll have to top it up. That's not all. When the patient leaves the hospital, one will have to explain all the charges to them and they can pay by any means. And after they have left, if there is an excess of payment, we'll have to cut a cheque to them and if there is a shortage in payment, we will have to call them up and ask them to pay. Actually, everyone has met with such staff at the hospital. If one can recall paying a certain amount of money before being admitted into the hospital and at the end of your stay when you're leaving, you've to go check the bill with a certain service staff? Yes. That's the kind of job i'm applying for.

The boss told me that the job is 60-70% paper work and 30% customer service. And he also said that it's like the job of a clerk. Which i totally disagree. I hate the term 'clerk' anyways. Makes one think as though it's all paper work and paper work only. To me, i think the job is partly like a financial assistant. You help the patients cope with their hospital costs and understand why they are charged this way and that way.

Sigh..i'll be both happy and sad to get the job. Why? Coz if i get the job, i can start earning money and be independent. Which is what i have always wanted. But if i get the job, i might not be able to pick BB up from the airport when she returns from the US. But don't any of you get me wrong. I believe i'll enjoy the job coz it requires people to work in teams. Therefore, see..it's not a clerk type of job. A clerk sits behind a stack of papers all day long and the stack of papers always continue to rise. Oh..and a clerk also has no one to work with. No one to double check their work before handing it in and no one to help them with their job..willingly that is.

ok..i gotta go for my accupuncture again and head over to BB's place to visit mummy..heehee..another happy fun filled day for me..yeah!!